We are committed to protecting user privacy. We understand and appreciate that visitors to, and users of, this website are concerned about their privacy and the confidentiality and security of information they provide to us.
Family Violence Legal Service has responsibilities under the Information Privacy Act 2009 regarding the collection, use, storage and disclosure of personal information. The Act also provides access and amendment rights for personal information held by FVLSAC.
Information about the types of personal information we hold can be obtained by contacting us.
We collect and manage your personal information as described on this page, unless stated otherwise. ‘Personal information’ may include your name, address, phone number, email address, age, gender, your employer, and your position title.
Information we may request
We may ask you to provide personal information if you complete a transaction, fill out a form or submit feedback to this site. We will only do this:
- to meet your needs (e.g. answer a question or help you do something)
- to meet our needs (e.g. demographic analysis)
- if required by law.
Use and disclosure of personal information
We will not add you to a mailing list, or give your personal information to third parties without your consent, unless required by law.
Our privacy principles apply to emails as well.
Our internet service provider or information technology staff may monitor email traffic for system trouble shooting and maintenance purposes only.
When you visit this website, our server makes a record of your visit and logs information for statistical purposes only. This information includes: the user’s server address, the user’s top level domain name (for example .com, .gov, .au, etc), the date and time you visited the site, the pages accessed and documents downloaded, the previous site visited, and the type of browser you use.
No attempt will be made to identify users, or their browsing activities, unless we are lawfully required to do so for investigation or law enforcement purposes.
Links to other websites
This website contains links to other websites. FVLSAC is not responsible for the content, security and privacy practices of these websites.
We use this data to analyse the pages that are visited, to improve your experience and make sure our website is useful.
You can read more about how Google uses data. You can choose not to allow Google to collect your information by opting out of Google Analytics or specifically opt out of Google Analytics Display Advertiser Features.
A cookie is a message given to a web browser by a web server. The browser stores the message in a text file called cookie.txt. The message is then sent back to the server each time the browser requests a page from the server.
The main purpose of cookies is to identify users and possibly prepare customised web pages for them. When you enter a website which is using cookies, you may be asked to fill out a form providing such information as your name and interests. This information is packaged into a cookie and sent to your web browser which stores it for later use. The next time you go to the same website, your browser will send the cookie to the web server. The server can use this information to present you with custom web pages.
Third party tracking
We do not utilise third party tracking on our website, and your details will not be passed on to any other groups for marketing or for any other reason without you first being notified.
Making a Privacy Complaint
Individuals who are concerned that their privacy has not been dealt with in accordance with the Information Privacy Act 2009 can submit a complaint in writing to the CEO. The complaint should outline the basis for the complaint in as much detail as possible and include an address to which notices and correspondence may be sent during the complaint process.
Privacy Complaints should contact us via our contact page.